The ARC Media TwoFourSeven program
The ARC Media TwoFourSeven program is designed to benefit cooperatives and your members by providing all-hours response to outages, emergency situations, and everyday inquiries.
As we always do for our clients, ARC will check your social feeds. Now we’ll also offer a more extensive 24-hour monitoring service that can immediately address any sensitive posts or comments to your cooperative’s Facebook & Twitter pages and profiles.
We Will Respond To:
- Outage reports
- Member questions
- Immediate response issues
- and more!
Response Time & Wording
#TeamARC will send a previously agreed upon response as soon as possible to any outage reports, questions, or issues. Responses will vary depending upon: the situation, the words used in the post, and your specific requests/requirements.
In the event that a post is deemed of a serious nature, you will be contacted immediately. We believe this will be extremely rare, but we will always be prepared.
ARC staff monitoring your pages will be trained in appropriate responses, in order to keep your members informed as necessary. We will always follow your lead, and we will always step down when cooperative staff is involved.
Supervision for this program will be administered by ARC staff that has over 25 years of experience in the rural electric cooperative world, including dealing directly with members. Depending on the seriousness of a post, ARC staff will alert the next level advisor for instructions. We are a conduit to the cooperative — we will never, in any form, carry on an extended dialog or conversation with your members.
Read for some TwoFourSeven interaction on your social media? Let’s Talk! Give us a call at 573-230-4613 or email info@ReachTheARC.com.
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